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Terms of service

OVERVIEW

This service, including the PineConnector product, website, and all associated tools and platforms, is operated by Nautilion Private Limited, which owns and manages PineConnector. Throughout the site, the terms “we”, “us”, and “our” refer to Nautilion Private Limited. Nautilion Private Limited offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By creating an account, using PineConnector EA, PineConnector Echo, PineConnector Portal, or any part of the Service, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website, PineConnector EA, Echo, or Portal. By accessing or using any part of PineConnector’s services or creating an account, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, PineConnector Portal, or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - DEFINITIONS

  • Service: Refers to any product, feature, or functionality provided by PineConnector, including PineConnector EA, PineConnector Echo, and PineConnector Portal.
  • User: Any individual or entity accessing or using the Service.
  • PineConnector EA: Our Expert Advisor that facilitates automated trading between TradingView and MetaTrader platforms.
  • PineConnector Echo: A Google Chrome extension enabling manual buy/sell actions on TradingView, which are reflected in MetaTrader through PineConnector.
  • PineConnector Portal: The user interface where clients can view their licenses, manage subscriptions, view signals, and perform other administrative tasks. By accessing the Portal, users fully accept these Terms.

SECTION 2 - RISKS ASSOCIATED WITH TRADING

By using PineConnector, you declare that you are aware of and accept the risks associated with trading in financial markets. Trading in financial markets can result in substantial losses, including your initial investment. PineConnector does not provide financial advice. Users acknowledge that PineConnector is not liable for losses, trading opportunities foregone, system errors, or any downtime. PineConnector does not compensate or insure such losses.

Third-Party Dependencies

PineConnector relies on third-party platforms, including but not limited to Azure for cloud and backend services, brokers chosen by the user/client, MetaTrader, and TradingView, to provide its services. PineConnector is not responsible for interruptions, failures, or limitations resulting from these platforms. You acknowledge that any issues or delays caused by third-party platforms are beyond PineConnector’s control and accept full responsibility for any resulting risks or losses.

SECTION 3 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority and have given us consent to allow any minor dependents to use the site. You agree not to use our products for any unlawful or unauthorized purpose, including but not limited to violating any copyright laws in your jurisdiction. A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 4 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to technical requirements of connecting devices. Credit card information is always encrypted during transfers. You agree not to reproduce, copy, or exploit any portion of the Service without our express written permission.

SECTION 5 - PINECONNECTOR ECHO

PineConnector Echo tracks user actions for facilitating the TradingView to MetaTrader integration. By using PineConnector Echo, you consent to the tracking of actions like types and timing of trades, and other relevant activities for improving service functionality. All data collected is used to optimize performance and improve user experience.

SECTION 6 - PAYMENT AND REFUND POLICY

By using the Service, including PineConnector EA, Echo, and Portal, you agree to provide current, complete, and accurate account and billing information. Subscription fees are billed automatically based on the subscription plan selected.

Automatic Renewal

Your subscription will automatically renew at the end of the billing period unless canceled prior to the renewal date. You will be charged for the next billing cycle on the renewal date using the payment method provided. If you wish to cancel, you must do so before the renewal date to avoid charges for the following period.

Refunds

You may cancel your subscription at any time. PineConnector does not offer refunds for partial billing periods or unused portions of the Service. Any refund provided as an act of goodwill may incur administrative fees, usually to cover bank charges incurred in the process of payment. These fees are not for profit-making purposes, and we aim to be as fair as possible.

SECTION 7 - DATA COLLECTION AND USE

We collect information during sign-up to ensure fair promotions and trial use. This data is stored securely and used only for internal purposes. For further details, please review our Privacy Policy.

SECTION 8 - DEVICE ID COLLECTION

When you sign up for our services, we may capture your device ID to address potential trial abuse. This information helps us maintain the integrity of our trial offers and ensures that our promotions are used fairly. The device ID will be stored securely and used solely for this purpose.

SECTION 9 - FORCE MAJEURE

Nautilion Private Limited will not be held liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, wars, cyberattacks, government actions, or service interruptions from third-party platforms.

SECTION 10 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is inaccurate, incomplete, or outdated. The content on this site is provided for general information and should not be relied upon for making trading decisions without consulting more accurate, complete, or current sources. Any use of the information on this site is at your own risk.

SECTION 11 - LIMITATION OF LIABILITY

PineConnector does not guarantee that the use of its Service will be uninterrupted, timely, secure, or error-free. You agree that your use of the Service is at your sole risk. The Service is provided on an “as-is” and “as-available” basis without any warranties, either express or implied.

Comprehensive Waiver of Liability

Nautilion Private Limited and PineConnector will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service, including financial losses, lost trading opportunities, downtime, or errors in transmission. This waiver applies to all claims, including but not limited to claims for trading mistakes, interruptions in service, third-party failures, or system errors. Users are fully responsible for their trading actions and any resulting consequences.

SECTION 12 - USER RESPONSIBILITY AND SECURITY

You are responsible for maintaining the confidentiality of your account information and ensuring the security of your login credentials. You agree to immediately notify PineConnector of any unauthorized access or breach of security related to your account.

SECTION 13 - PROHIBITED USES

You are prohibited from using the site for any illegal or unauthorized purposes, including but not limited to:

  • Violating intellectual property rights.
  • Harassing, abusing, or discriminating against others.
  • Uploading malicious code or spam.
  • Engaging in illegal trading activities or violating financial regulations.

PineConnector reserves the right to terminate access to its Services for any prohibited use.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nautilion Private Limited and its affiliates from any claims, liabilities, or damages arising from your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include links to third-party websites. Nautilion Private Limited is not responsible for examining or evaluating the content or accuracy of third-party websites and will not be liable for any damages arising from their use. Users are encouraged to review third-party policies before engaging with their content.

SECTION 16 - TERMINATION

These Terms remain in effect until terminated by you or us. Nautilion Private Limited may terminate or suspend your access to the Service at any time if you breach these Terms. You are liable for all charges incurred up to the date of termination.

SECTION 17 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

SECTION 18 - DISPUTE RESOLUTION AND ARBITRATION

In the event of a dispute arising from these Terms, both parties agree to first attempt resolution through good-faith negotiations. If negotiations fail, disputes will be resolved by binding arbitration under Singapore law. The customer agrees to bear the full cost of the arbitration process, including any expenses incurred by Nautilion Private Limited.

SECTION 19 - SEVERABILITY

If any provision of these Terms is deemed unenforceable, it shall be severed from the Terms without affecting the enforceability of the remaining provisions.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms should be sent to us at support@pineconnector.com.